How-to Online Forms

If you have a PDF document on your computer or laptop, as for example the required Certification Form for the Application of Assistance (which will have been sent to you over email to download), it will likely be in your Downloads folder:

Similarly, if you took a photo of a physical document and emailed it to yourself from your phone to download on your computer, that will also likely be in your Downloads folder.

If you are filling out your form on an Android phone (Samsung, Motorola, Pixel, etc.) and have downloaded a supporting PDF document (as from your email), it will be in your “My Files” app, likely in the Documents folder:

Here is a step-by-step on how to find a PDF document on your Android phone:

If you took a photo of a physical document and chose the “Tap to Scan” option, that too will be in your “My Files” app, as above. However, if you took a regular photo of the document, then you can upload it from your Gallery app:

If you downloaded a PDF file (as from email) on your iPhone or iPad, please consult this how-to page on where to find your file for uploading:

An additional illustration of the above:

If you took a photo of a physical document on your iPhone or iPad, you can find that image in the “Photos” app.